Refund Policy

To ensure customer protection our company offers money back guarantee for our products and services. Wire transfers are refundable partially with deduction of bank transfer fees.

Please, familiarize yourself with the money back conditions.

Money back Conditions

If you are not satisfied, you have the unconditional right to claim and receive a refund within 30 days after the purchase date. No refund is available after 30 days.

Money back for paid technical support and development service is available within 30 days after the purchase date only if none of technical support points / development hours from this purchase were spent for provision of support or development services. Partial refunds for technical support and development services are not possible.

Procedure

A request for a refund must be submitted to sales@astrio.net. Requests directed to other contact addresses or phone calls are not accepted for cancellation.

We also believe that most of moneybacks can be avoided. Please contact our qualified staff and you will get professional assistance in any technical issue you have faced with. If you are not happy with our products or services for any reason, you are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.